Send a payment request and reminders via SMS & email
Emails are sent through a secure, external mail server, which ensures a high delivery rate and gives insight into email actions such as sent, received, opened and clicked.
Alongside the emails, it also shows whether the SMS messages were successfully delivered to the driver.
One complete solution for all your communication
Using smart software, we can offer a complete end-to-end solution. We can set the sender of the emails and SMS messages to your company name. You always know the delivery status, the moment of opening and whether a link in the email was actually clicked. Both SMS and email messages can be switched on or off separately and the text adjusted as you wish for the fine's payment request or for the reminders.
Besides the content of the email and SMS itself, you can deliver the SMS or email in different languages based on the driver's country.
Log all communication. An SMS and email log is kept for all communication, so within the fine you have immediate insight into all outgoing communication and the related actions. This log information is also merged into the PDF report that can easily be generated per fine. Read more about fine insights here.
Reminders that go out at the right moment by themselves
Drivers who do not pay get up to three reminders, for example after 7, 14 and 21 days. The queue shows you in a calendar exactly which reminder goes out when.
- Sending window: reminders only go out between the hours you choose
- Three steps, each can be switched on or off
- Visible per fine in the calendar or as a list
- Stops by itself once the fine is paid or on invoice
Personal messages that get paid
Email log
For every payment request and reminder you see whether the email was sent, opened and clicked.
Edit the email
Adapt the emails to your own tone of voice, with tags for name, amount, due date and payment link.
SMS delivered or not
The SMS log shows per message whether it was delivered, which fine it belongs to and when it was sent.
Payment requests and reminders
Can I customise the text of the emails and SMS messages?
Yes. You tailor both the payment request and the reminders to your own tone of voice, per language. Email and SMS can be switched on or off separately and your own company name is used as the sender.
Can I see whether a message reached the driver?
Yes. For every email you can see whether it was sent, delivered, opened and whether the payment link was clicked. For every SMS you can see whether it was delivered successfully.
In which language does the driver receive the message?
Based on the driver's country, the email and SMS are sent in the matching language. Useful for fleets with international drivers.
What happens when the driver does not pay?
As long as the fine has not reached the status Paid, Fleetfines automatically schedules the next reminder by email or SMS. After payment the reminders stop by themselves.
“What a blessing to use a Fine Management Tool like Fleetfines. It not only saves us tonnes of time, it also reduces the errors that occur during the manual process and significantly increases the number of fines paid by our drivers.”Sergio – Fleet Manager, HelloFresh
The solution for automatically managing traffic fines for fleet managers.
Try Fleetfines completely free. After that you pay one fixed price of €5 per month (excl. VAT), with everything included.